Fa11.bet's Privacy Policy & Data Protection

Welcome to fa11.bet. This is our Privacy Policy This explains how we collect, use, store, and protect your personal information when you use our website, mobile app, or any of our other services.

We believe that every user's privacy is a fundamental right. That's why fa11.bet was built from the ground up to keep your personal information safe and used only for necessary purposes. This Privacy Policy This forms part of our Terms & Conditions, and we recommend reading both documents together.

This policy has been drawn up in accordance with Bangladesh's existing digital security laws and international data protection standards. If anything is unclear, please don't hesitate to reach out to us directly.

Fa11.bet only collects information that is necessary to deliver uninterrupted service and meet legal obligations. Below is a detailed breakdown of the types of data we collect:

We collect information directly from you (at registration), automatically (via cookies and tracking technologies), and occasionally from third-party verification services.

Fa11.bet uses the information we collect solely for the purposes outlined below. Before using your data for any purpose, we always ensure there is a legitimate legal basis for doing so.

• To create, verify, and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To provide betting services and settle bet outcomes.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer support and resolve issues.
• For meeting legal obligations and reporting to regulatory authorities.
• To improve the security and performance of the platform.
• To keep you informed about promotional offers and bonuses, with your consent.

Fa11.bet uses cookies and similar tracking technologies on its website to enhance your browsing experience and ensure the platform functions properly. The types of cookies we use:

• Essential Cookies: Maintaining login sessions and security verification are essential — the platform cannot function properly without them.
• Functional Cookies: To remember your language preference and display settings.
• Analytical Cookies: To understand which pages are most visited and where our service needs improvement.
• Security Cookies: To detect unusual login attempts and fraudulent activity.

You can disable cookies through your browser settings. Please note, however, that disabling certain cookies may limit some functionality on the platform. We do not use third-party advertising cookies.

Fa11.bet does not sell your personal information. However, data may be shared in the following limited circumstances:

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the data necessary to process your transactions.
• Identity Verification Services: Information may be shared with approved verification providers for the KYC process.
• Legal Authorities: In cases of court orders, government investigations, or other legal obligations.
• Technology Service Provider: Hosting, cybersecurity, and analytics partners — all operating under strict confidentiality agreements.

The third parties listed above receive data solely for specific purposes and may not use it for anything else. We have strict Data Processing Agreements (DPA) in place with each partner.

Fa11.bet uses industry-leading security technologies and practices to protect your information. Our multi-layered security framework ensures your data remains safe at all times.

• All data transfers are encrypted using TLS 1.3 technology.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available on all accounts.
• A 24/7 real-time monitoring system is active to detect suspicious activity.
• Regular third-party security audits and penetration testing are conducted.
• Strict staff access controls — only authorized personnel can view your data.
• In the event of a data breach, affected members will be notified within 72 hours.

As a member of fa11.bet, you have the following rights regarding your personal data. Contact us to exercise any of these rights.

Fa11.bet does not retain your personal information indefinitely. Specific retention periods are defined for each type of data:

• Account Information: For the duration of active account and 5 years after closure (as required by law).
• Financial Transaction Records: 7 years from the date of the last transaction — as required under AML regulations.
• KYC Documents: Up to 5 years after account closure.
• Communication Logs: Customer service conversations are retained for up to 2 years.
• Marketing Preferences: Updates immediately upon opt-out.
• Cookies Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention periods above have expired, we securely delete or anonymize your data so that you can no longer be identified.

Fa11.bet is an age-restricted platform. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Age is verified as part of the KYC process.
• Any information belonging to a minor that reaches us will be deleted immediately and the associated account will be closed.
• If parents believe their child has been registered by mistake, please contact us at support@fa11.bet.

Fa11.bet may from time to time update this Privacy Policy may be updated. Members will be informed of any changes through the following process:

• For significant changes, a notification will be sent to your registered email address.
• You will be notified via a pop-up notification upon logging into the platform.
• The effective date of any updated policy will be noted in the "Last Updated" section on this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

We recommend that you visit this page regularly and stay up to date on the latest Privacy Policy stay up to date.

This Privacy Policy For any questions, concerns, or complaints, please reach out to our dedicated privacy team. We typically respond within 24–48 hours.

Our privacy team is available 7 days a week, 24 hours a day. All requests to exercise your privacy rights are handled with the utmost care and attention.